Requesting a refund review
Email support@setiptv.site from the address used for your order. Include the order reference, purchase date, selected plan, affected device and a concise description of the issue. Never include your password in the request.
How requests are assessed
Each request is reviewed according to the order status, whether credentials were delivered or activated, the reported technical issue, troubleshooting already completed and any mandatory consumer rights that apply in the customer’s jurisdiction.
Technical issues
Please allow support a reasonable opportunity to diagnose activation, compatibility or connection problems. A problem caused by an unsupported device, third-party player, local network or incorrect credentials may require troubleshooting before eligibility can be determined.
Processing
If a refund is approved, it is returned through an available supported payment route. Processing time can vary by payment provider. This policy does not limit rights that cannot legally be excluded.